Online Marketing Support Agent - CS, Online/Digital, Marketing, Langua Posted May 20
Cognizant , Dublin, Dublin, Ireland
  • This employer requests that only candidates in Ireland apply to this job.

    You appear to be located in United States, not Ireland, so you will not be able to apply for this job.

Online Marketing Support Agent - CS, Online/Digital, Marketing, Language skills - Dublin

At Cognizant Worldwide we now have a range opportunities sitting within our Online Marketing and Customer Services teams. These positions are part of a team specifically responsible for Ad' creation & modification on a range of high-profile public websites.

To be considered, this requires great customer service skills, a strong awareness of Digital Marketing and the ability to manage multiple clients in a fast-paced environment.

This role works closely with a number different areas within the business that includes; Account Managers, Creative Agencies, Publishers, Post Production Developers, QA and Live Issue Support Specialists.

Key responsibilities include, but not limited to:

Communicate effectively through chat, email and occasionally voice with account managers, advertisers, creative agencies and publishers to address issues in a timely manner

Understanding client requirements and accurate implementing them with stringent quality parameters

Handling queries/troubleshooting on assigned cases within Service Level Agreement

Assisting clients in image hosting and promoting dynamic campaigns

To be considered you must experience in the following areas:

3+ years of experience in International Technical Support/Customer Support, preferably in voice channel

Candidates must be fluent in 2 or more languages: English (essential), French, German, Russian or Turkish

Strong verbal and written communication skills

Problem Solving and Analytical Aptitude

Above average excel skills

Understanding of Digital Marketing, E-commerce, General understanding of online world

Client handling experience for advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with knowledge of various online, advertising models and revenue models will be a significant added advantage

Knowledge of CSS, HTML, Actionscript/Javascript preferred

Familiarity with Adobe Photoshop and Adobe Flash is a plus

Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital online.

Employment Type: Permanent
Other Pay Info: £Negotiable